Terms of Use
Important Notices
If you are arriving by air, please confirm tour availability with a tour operator before purchasing your ticket. If the minimum number of participants is not met, the tour may be canceled. If the tour is unavailable, we will not be responsible for any compensation for airfare or accommodations, other than a refund according to the terms and conditions. To confirm your reservation, you must confirm tour availability, pay the full tour fee, and receive a reservation number and meeting location confirmation via email or text message. Failure to promptly provide the necessary information requested by the tour operator, such as flight information and meeting location, may result in your participation being denied without a refund. No refunds or compensation will be provided if you are unable to participate due to personal reasons, such as missing essential documents or flight delays. Individuals are responsible for preparing all necessary documents for entry and exit, such as passports and electronic travel authorizations, in advance. Tips for the guide and driver, as well as optional tour fees, are to be paid on-site in cash in local currency unless otherwise specified. All tour prices are exclusive of a 5% tax. If you require advance reservations for local optional tours, please apply before departure. If you are unable to participate on-site, we cannot assist you. Prices for all optional tours and admission fees are subject to change depending on the date and local operator's circumstances. Depending on local circumstances, the tour order may change or optional tours may not be available. For some optional tours, children under 12 years of age must be accompanied by a guardian. If your health is deemed at risk on the day of the tour, you may not be able to participate in the tour or optional tour, and no refund will be provided. Most optional tours, with the exception of some options, do not provide safety training or protective gear. Please be mindful of your safety. Assistance may not be available if any issues arise during the optional tour, depending on on-site circumstances. Shopping options not listed on the tour itinerary may be available for purchase at your own discretion. The vehicle provided may change mid-tour depending on on-site circumstances. Car seats are not provided in the vehicle and may not be available even if brought. Advance notice is required for more than one carrier per person. Depending on the number of participants, the vehicle, guide, and meeting time may change, so please maintain a clear line of contact until the tour date. If you're traveling from Korea, we recommend roaming your phone. If you require travel insurance, please purchase it separately. Please refrain from leaving the group and observe basic manners. Please refrain from making personal requests or making rude remarks to your guide or counselor. Please take special care of your valuables and cash to prevent loss or accidents. We are not responsible for the loss of valuables and may not be able to provide assistance. Please note that your itinerary may be changed or partially canceled without prior notice due to personal negligence, natural disasters, force majeure, local conditions, road closures, natural disasters, or vehicle damage or theft. We are not responsible for any resulting damages, as is customary practice. When staying at the hotel, please refrain from smoking and excessive drinking. Complaints about damaging hotel furniture or loud noise, or being caught smoking, may result in a fine of up to $1,000 depending on the hotel. Depending on the hotel's availability, double rooms may be assigned a king-size bed. Hotel rooms typically have two beds. For example, if you book a quadruple room, the two beds will be shared among four people. The hotel listed on the itinerary may be changed to a hotel of the same or lower class without prior notice due to local circumstances.
Terms and Conditions
Article 1 (Purpose)
These Terms clarify the contract between the traveler and the company for convenience, safety, and a clear understanding of the purchased travel product.
Article 2 (Contract Term and Formation)
A contract is formed when agreement is reached between the traveler and our staff through any available communication method, including in-person visit, phone, e-mail, or fax. Unless a complaint is submitted within 72 hours after the end of the purchased tour, the contract is deemed completed.
Article 3 (Deposit and Same-Day Matters)
Unless otherwise agreed, a deposit equal to 50% of the total tour price is due at booking. For airfare-included products, the deposit must be no less than the airfare portion included in the package. Any outstanding balance must be paid in full at least 14 days before departure. Late arrival or no-show does not waive the duty to pay any unpaid balance.
Same-day cancellations caused by tardiness or no-show are non-refundable.
Article 4 (Reservation Changes and Cancellations)
The table below applies. In addition, an OK TOUR service fee applies per person: Day tour: $20; tours up to 2 nights: $30; tours 3 nights or longer: $50.
If proof of death of the traveler, spouse, or either’s parent or child is submitted, cancellation within 10 days of departure may be refunded in full minus service fees, or rescheduled. (Air/train/cruise tickets excluded.)
Penalties are calculated on the total contracted tour price, not the deposit. If the penalty equals the deposit, no refund is due; if the penalty exceeds the deposit, you must pay the difference.
If a canceled tour amount is converted to credit, it may be used for other tours (excluding cruise, air tickets, and air packages). Unless otherwise specified, credit is valid for one year from the booking date, after which it expires. Within 1 month of departure, conversion to credit is not allowed. For force majeure such as natural disasters or death, consult your agent. If tour prices change, additional charges may apply.
Ground (Bus/Land) Products — Cancellation/Refund
90+ days before departure: 100% refundable
70–89 days: 20% penalty
50–69 days: 40% penalty
30–49 days: 60% penalty
Within 29 days: non-refundable
Ground (Bus/Land) Products — Changes
Departure date changes are allowed if 1+ month remains before departure, without penalty or service fee.
Products Including Air/VIA Rail
Tour cancellation/refund follows the Ground rules above. Air/train tickets are non-refundable. Date changes are allowed if 14+ days remain before departure. Airline penalties and any fare differences are the traveler’s responsibility. Confirm exact penalties with your agent at booking.
Flight-Only Bookings
For cancellations or schedule changes due to force majeure, contact the airline. For tours, refunds are not available; conversion to credit may be possible for future use. If the airline cancels or alters the itinerary, airline rules apply.
Cruise Products
Cruise line rules apply. Confirm with the booking agent.
Hotel Reservations
Hotel rules apply. Confirm with the booking agent.
Ticketing/Agency Bookings (air, cruise, packages, etc.)
Provider rules apply for date changes, reissue, and cancellation penalties. OK TOUR is not responsible for a carrier’s or package provider’s change/cancellation policies. Personal issues, chronic conditions, injury, illness, death, loss, theft, and carrier issues (delay, cancellation), as well as weather, wildfire, heavy snow, natural disasters, or force majeure are not valid reasons for tour cancellation/date change outside these rules. All cancellations/changes follow this Article.
Article 5 (No-Show, Tardiness, and Same-Day Changes for Ground Products)
If the traveler is 10+ minutes late at the meeting point on the departure day without notice, this is treated as no-show. No refund or date change.
Unless specially arranged, arriving on time is the traveler’s responsibility. Travelers using public transit must plan accordingly. We do not provide transit information and accept no liability for any provided information. Vancouver-area schedules are available at www.translink.bc.ca
. Note that on Sundays and holidays, service starts later and runs less frequently.
Immigration/customs matters are the traveler’s sole responsibility. No refund if tour participation becomes impossible due to immigration issues.
Article 6 (Minimum Group Size Not Met)
If the minimum group size is not reached, we may cancel the departure by notifying the traveler at least 48 hours before departure. We may suggest an alternative product. If the traveler declines, we must refund in full.
Article 7 (Settlement and Refunds)
If tour conditions or tour price changes cause a price difference, differences occurring before departure are settled before departure; differences arising during the tour are settled within 10 days after the tour ends.
If cancellation or termination of the contract causes liquidated damages, those incurred before departure are settled before departure; those incurred during the tour are settled within 10 days after the tour ends.
If the traveler, for personal reasons, does not receive services included in the price (lodging, meals, sightseeing, etc.), no refund is provided.
Article 8 (Company Responsibility)
We are responsible for damages to the traveler from departure to return caused by our company or employees (tour guides) through intent or negligence in connection with their duties. For international travel, we must inform the traveler in advance of documents required for entry procedures.
Article 9 (Exemptions)
If the traveler, by intent or negligence, causes the company loss, the traveler must indemnify the company. Failure to bring required documents may result in immigration disadvantages or denial of entry; the company has no liability.
The company has no fault where the travel purpose cannot be achieved due to force majeure such as natural disasters, severe weather, war, or government orders.
Due to local circumstances such as carrier cancellation/delay or equipment failure, conditions and itinerary may change at the discretion of the company and tour leader.
During the tour, disadvantages caused by third-party suppliers (airlines, hotels, vehicles, restaurants, etc.) are not the company’s responsibility.
Valuables and personal effects must be kept by the traveler. In case of theft, the traveler must promptly notify their own insurer and submit required documents.
If group touring becomes impossible due to an accident caused by the traveler’s negligence, this is not the company’s fault and no refund is due.
The company has no obligation to purchase insurance for the tour; travelers must purchase their own travel insurance.
If, after contract completion and without prior notice, a traveler transfers the travel product to another person, the transferee cannot join the tour on the start date; this is not our fault and no refund will be made.
Article 10 (Complaint Submission)
All complaints must be submitted in writing by letter, fax, or e-mail within 72 hours after the event ends. We will handle complaints promptly after compiling statements from the responsible manager, accompanying travelers, and local parties.
Article 11 (Liability for Illegal Acts)
Fines imposed for illegal acts in BC provincial parks and ecological reserves are not the company’s responsibility. Violations include tree cutting, feeding wildlife, littering, illegal parking, smoking, and unlicensed guiding, among others. Fines may be up to $25,000, and $500,000 for dumping toxic waste.
These Terms clarify the contract between the traveler and the company for convenience, safety, and a clear understanding of the purchased travel product.
Article 2 (Contract Term and Formation)
A contract is formed when agreement is reached between the traveler and our staff through any available communication method, including in-person visit, phone, e-mail, or fax. Unless a complaint is submitted within 72 hours after the end of the purchased tour, the contract is deemed completed.
Article 3 (Deposit and Same-Day Matters)
Unless otherwise agreed, a deposit equal to 50% of the total tour price is due at booking. For airfare-included products, the deposit must be no less than the airfare portion included in the package. Any outstanding balance must be paid in full at least 14 days before departure. Late arrival or no-show does not waive the duty to pay any unpaid balance.
Same-day cancellations caused by tardiness or no-show are non-refundable.
Article 4 (Reservation Changes and Cancellations)
The table below applies. In addition, an OK TOUR service fee applies per person: Day tour: $20; tours up to 2 nights: $30; tours 3 nights or longer: $50.
If proof of death of the traveler, spouse, or either’s parent or child is submitted, cancellation within 10 days of departure may be refunded in full minus service fees, or rescheduled. (Air/train/cruise tickets excluded.)
Penalties are calculated on the total contracted tour price, not the deposit. If the penalty equals the deposit, no refund is due; if the penalty exceeds the deposit, you must pay the difference.
If a canceled tour amount is converted to credit, it may be used for other tours (excluding cruise, air tickets, and air packages). Unless otherwise specified, credit is valid for one year from the booking date, after which it expires. Within 1 month of departure, conversion to credit is not allowed. For force majeure such as natural disasters or death, consult your agent. If tour prices change, additional charges may apply.
Ground (Bus/Land) Products — Cancellation/Refund
90+ days before departure: 100% refundable
70–89 days: 20% penalty
50–69 days: 40% penalty
30–49 days: 60% penalty
Within 29 days: non-refundable
Ground (Bus/Land) Products — Changes
Departure date changes are allowed if 1+ month remains before departure, without penalty or service fee.
Products Including Air/VIA Rail
Tour cancellation/refund follows the Ground rules above. Air/train tickets are non-refundable. Date changes are allowed if 14+ days remain before departure. Airline penalties and any fare differences are the traveler’s responsibility. Confirm exact penalties with your agent at booking.
Flight-Only Bookings
For cancellations or schedule changes due to force majeure, contact the airline. For tours, refunds are not available; conversion to credit may be possible for future use. If the airline cancels or alters the itinerary, airline rules apply.
Cruise Products
Cruise line rules apply. Confirm with the booking agent.
Hotel Reservations
Hotel rules apply. Confirm with the booking agent.
Ticketing/Agency Bookings (air, cruise, packages, etc.)
Provider rules apply for date changes, reissue, and cancellation penalties. OK TOUR is not responsible for a carrier’s or package provider’s change/cancellation policies. Personal issues, chronic conditions, injury, illness, death, loss, theft, and carrier issues (delay, cancellation), as well as weather, wildfire, heavy snow, natural disasters, or force majeure are not valid reasons for tour cancellation/date change outside these rules. All cancellations/changes follow this Article.
Article 5 (No-Show, Tardiness, and Same-Day Changes for Ground Products)
If the traveler is 10+ minutes late at the meeting point on the departure day without notice, this is treated as no-show. No refund or date change.
Unless specially arranged, arriving on time is the traveler’s responsibility. Travelers using public transit must plan accordingly. We do not provide transit information and accept no liability for any provided information. Vancouver-area schedules are available at www.translink.bc.ca
. Note that on Sundays and holidays, service starts later and runs less frequently.
Immigration/customs matters are the traveler’s sole responsibility. No refund if tour participation becomes impossible due to immigration issues.
Article 6 (Minimum Group Size Not Met)
If the minimum group size is not reached, we may cancel the departure by notifying the traveler at least 48 hours before departure. We may suggest an alternative product. If the traveler declines, we must refund in full.
Article 7 (Settlement and Refunds)
If tour conditions or tour price changes cause a price difference, differences occurring before departure are settled before departure; differences arising during the tour are settled within 10 days after the tour ends.
If cancellation or termination of the contract causes liquidated damages, those incurred before departure are settled before departure; those incurred during the tour are settled within 10 days after the tour ends.
If the traveler, for personal reasons, does not receive services included in the price (lodging, meals, sightseeing, etc.), no refund is provided.
Article 8 (Company Responsibility)
We are responsible for damages to the traveler from departure to return caused by our company or employees (tour guides) through intent or negligence in connection with their duties. For international travel, we must inform the traveler in advance of documents required for entry procedures.
Article 9 (Exemptions)
If the traveler, by intent or negligence, causes the company loss, the traveler must indemnify the company. Failure to bring required documents may result in immigration disadvantages or denial of entry; the company has no liability.
The company has no fault where the travel purpose cannot be achieved due to force majeure such as natural disasters, severe weather, war, or government orders.
Due to local circumstances such as carrier cancellation/delay or equipment failure, conditions and itinerary may change at the discretion of the company and tour leader.
During the tour, disadvantages caused by third-party suppliers (airlines, hotels, vehicles, restaurants, etc.) are not the company’s responsibility.
Valuables and personal effects must be kept by the traveler. In case of theft, the traveler must promptly notify their own insurer and submit required documents.
If group touring becomes impossible due to an accident caused by the traveler’s negligence, this is not the company’s fault and no refund is due.
The company has no obligation to purchase insurance for the tour; travelers must purchase their own travel insurance.
If, after contract completion and without prior notice, a traveler transfers the travel product to another person, the transferee cannot join the tour on the start date; this is not our fault and no refund will be made.
Article 10 (Complaint Submission)
All complaints must be submitted in writing by letter, fax, or e-mail within 72 hours after the event ends. We will handle complaints promptly after compiling statements from the responsible manager, accompanying travelers, and local parties.
Article 11 (Liability for Illegal Acts)
Fines imposed for illegal acts in BC provincial parks and ecological reserves are not the company’s responsibility. Violations include tree cutting, feeding wildlife, littering, illegal parking, smoking, and unlicensed guiding, among others. Fines may be up to $25,000, and $500,000 for dumping toxic waste.
Airline cancellation/refund policy
※ Korean Air
CANCELLATION AND NOSHOW PENALTY - CAD200 / DEPARTURE DATE CHANGE - CAD120 W/ DIFFERENCE RETURN DATE CHANGE IS FREE WITH SAME FARE OF CLASS ALL OTHER RULE REFER TO AIRLINES
※ Air Canada Domestic Flight
Cancellations Tickets are non-refundable and are non-transferable. Partially used tickets may be submitted for a refund assessment. The refund will be calculated as follows: Actual fare paid minus the value of the portion of the journey that has been flown and minus the applicable fee. Cancellations can be made up to 45 minutes prior to departure. Exception: Aeroplan flight rewards must be cancelled no later than 2 hours before departure.
※ Air Canada International Flight
Cancellations Tickets are non-refundable and are non-transferable. Partially used tickets may be submitted for a refund assessment. The refund will be calculated as follows: Actual fare paid minus the value of the portion of the journey that has been flown and minus the applicable fee. Cancellations can be made up to 45 minutes prior to departure.
* These ticket rules may apply differently depending on the class you are using, so please check again with a travel counselor.
CANCELLATION AND NOSHOW PENALTY - CAD200 / DEPARTURE DATE CHANGE - CAD120 W/ DIFFERENCE RETURN DATE CHANGE IS FREE WITH SAME FARE OF CLASS ALL OTHER RULE REFER TO AIRLINES
※ Air Canada Domestic Flight
Cancellations Tickets are non-refundable and are non-transferable. Partially used tickets may be submitted for a refund assessment. The refund will be calculated as follows: Actual fare paid minus the value of the portion of the journey that has been flown and minus the applicable fee. Cancellations can be made up to 45 minutes prior to departure. Exception: Aeroplan flight rewards must be cancelled no later than 2 hours before departure.
※ Air Canada International Flight
Cancellations Tickets are non-refundable and are non-transferable. Partially used tickets may be submitted for a refund assessment. The refund will be calculated as follows: Actual fare paid minus the value of the portion of the journey that has been flown and minus the applicable fee. Cancellations can be made up to 45 minutes prior to departure.
* These ticket rules may apply differently depending on the class you are using, so please check again with a travel counselor.
Third-party Cancellation/Refund Policy
※ Korean Air : Cancellation $390, Change Date $290 + Class Differences
※ Air Canada : Change Date $100
* These ticket rules may apply differently depending on the class you are using, so please check again with a travel counselor.
※ Air Canada : Change Date $100
* These ticket rules may apply differently depending on the class you are using, so please check again with a travel counselor.
