Terms of Use
Important Notices
If you are arriving by air, you must confirm tour availability with our agent before purchasing your airline ticket. The tour may be cancelled if the minimum number of participants is not met. Unless you have booked a private tour separately, all tours are shared tours and will be operated together with other travelers. If the tour cannot operate, we do not assume responsibility for any flight or accommodation-related costs beyond the refund policy stated in our terms and conditions. Your reservation is considered confirmed only after tour availability has been verified, full payment has been made, and you have received written confirmation of your reservation number and meeting location by email or message. If you fail to provide required information requested by our agent (including flight details and meeting location information) in a timely manner, participation may be denied without refund. No refunds or compensation will be provided if you are unable to join the tour due to personal reasons such as missing required documents or flight delays. We do not provide individual reminders regarding essential travel documents (passport, required travel authorizations, etc.); you are solely responsible for preparing these in advance. Unless otherwise advised, guide/driver tips and optional activity fees must be paid in cash in local currency on site. If an optional activity must be reserved in advance, you must apply before departure; if participation is not possible on site, we may not be able to assist. Prices for optional tours and admission fees may change depending on dates and local supplier conditions, and the tour sequence may be adjusted or optional activities may not operate due to local circumstances. For certain options, children under 12 may participate only when accompanied by a guardian. If, on the day of the tour, a participant is deemed to have health conditions that may pose a risk, participation in the tour and/or optional activities may be denied, and such cases are not eligible for a refund. For most optional tours (except certain options), safety training or protective equipment may not be provided; participants must exercise caution, and assistance may be limited depending on on-site circumstances. In addition, for tours operated by third-party suppliers, any claims, compensation, or handling of incidents (including accidents or loss of property) must be processed directly with the supplier in accordance with their policies; our company does not provide separate compensation, and we recommend purchasing travel insurance. The itinerary may include shopping stops not listed in the schedule; purchases are strictly voluntary. Vehicles may be changed during the tour depending on on-site conditions. Child car seats are not provided, and even if you bring your own, usage may not be possible. If you will bring more than one suitcase per person, you must inform us in advance. Depending on the number of participants, the vehicle, guide, and meeting time may change; you must maintain a reliable method of contact until the tour date. If you are traveling from Korea, mobile roaming is recommended. Travel insurance is optional and must be purchased separately if desired. Please refrain from leaving the group and follow basic etiquette. Please do not make personal requests to, or use inappropriate language toward, the guide or staff. You are responsible for safeguarding valuables and cash; we are not responsible for loss of valuables and assistance may be limited. The itinerary may be changed or partially cancelled without prior notice due to personal negligence, acts of God, force majeure, local conditions, road closures, natural disasters, vehicle breakdown, or theft; we shall not be liable for any resulting losses in accordance with common industry practice. When staying at hotels, smoking is strictly prohibited inside all hotel buildings, and excessive drinking should be avoided. If hotel property is damaged, noise complaints are made, or smoking is detected, the hotel may impose a penalty fee of 1,000 or more in local currency, and you are responsible for such charges. Depending on room availability, a twin room may be assigned as a king-size bed room with one bed. Hotel rooms generally provide two beds; for example, four guests in a quad room will share two beds. Hotels listed in the itinerary may be changed to equivalent or lower-category hotels without prior notice due to local circumstances.
Terms and Conditions
Article 1 (Purpose)
These Terms clarify the contract between the traveler and the company for convenience, safety, and a clear understanding of the purchased travel product.
Article 2 (Contract Term and Formation)
A contract is formed when agreement is reached between the traveler and our staff through any available communication method, including in-person visit, phone, e-mail, or fax. Unless a complaint is submitted within 72 hours after the end of the purchased tour, the contract is deemed completed.
Article 3 (Deposit and Same-Day Matters)
Unless otherwise agreed, a deposit equal to 50% of the total tour price is due at booking. For airfare-included products, the deposit must be no less than the airfare portion included in the package. Any outstanding balance must be paid in full at least 14 days before departure. Late arrival or no-show does not waive the duty to pay any unpaid balance.
Same-day cancellations caused by tardiness or no-show are non-refundable.
Article 4 (Reservation Changes and Cancellations)
The table below applies. In addition, an OK TOUR service fee applies per person: Day tour: $20; tours up to 2 nights: $30; tours 3 nights or longer: $50.
If proof of death of the traveler, spouse, or either’s parent or child is submitted, cancellation within 10 days of departure may be refunded in full minus service fees, or rescheduled. (Air/train/cruise tickets excluded.)
Penalties are calculated on the total contracted tour price, not the deposit. If the penalty equals the deposit, no refund is due; if the penalty exceeds the deposit, you must pay the difference.
If a canceled tour amount is converted to credit, it may be used for other tours (excluding cruise, air tickets, and air packages). Unless otherwise specified, credit is valid for one year from the booking date, after which it expires. Within 1 month of departure, conversion to credit is not allowed. For force majeure such as natural disasters or death, consult your agent. If tour prices change, additional charges may apply.
Ground (Bus/Land) Products — Cancellation/Refund
90+ days before departure: 100% refundable
70–89 days: 20% penalty
50–69 days: 40% penalty
30–49 days: 60% penalty
Within 29 days: non-refundable
Ground (Bus/Land) Products — Changes
Departure date changes are allowed if 1+ month remains before departure, without penalty or service fee.
Products Including Air/VIA Rail
Tour cancellation/refund follows the Ground rules above. Air/train tickets are non-refundable. Date changes are allowed if 14+ days remain before departure. Airline penalties and any fare differences are the traveler’s responsibility. Confirm exact penalties with your agent at booking.
Flight-Only Bookings
For cancellations or schedule changes due to force majeure, contact the airline. For tours, refunds are not available; conversion to credit may be possible for future use. If the airline cancels or alters the itinerary, airline rules apply.
Cruise Products
Cruise line rules apply. Confirm with the booking agent.
Hotel Reservations
Hotel rules apply. Confirm with the booking agent.
Ticketing/Agency Bookings (air, cruise, packages, etc.)
Provider rules apply for date changes, reissue, and cancellation penalties. OK TOUR is not responsible for a carrier’s or package provider’s change/cancellation policies. Personal issues, chronic conditions, injury, illness, death, loss, theft, and carrier issues (delay, cancellation), as well as weather, wildfire, heavy snow, natural disasters, or force majeure are not valid reasons for tour cancellation/date change outside these rules. All cancellations/changes follow this Article.
Article 5 (No-Show, Tardiness, and Same-Day Changes for Ground Products)
If the traveler is 10+ minutes late at the meeting point on the departure day without notice, this is treated as no-show. No refund or date change.
Unless specially arranged, arriving on time is the traveler’s responsibility. Travelers using public transit must plan accordingly. We do not provide transit information and accept no liability for any provided information. Vancouver-area schedules are available at www.translink.bc.ca
. Note that on Sundays and holidays, service starts later and runs less frequently.
Immigration/customs matters are the traveler’s sole responsibility. No refund if tour participation becomes impossible due to immigration issues.
Article 6 (Minimum Group Size Not Met)
If the minimum group size is not reached, we may cancel the departure by notifying the traveler at least 48 hours before departure. We may suggest an alternative product. If the traveler declines, we must refund in full.
Article 7 (Settlement and Refunds)
If tour conditions or tour price changes cause a price difference, differences occurring before departure are settled before departure; differences arising during the tour are settled within 10 days after the tour ends.
If cancellation or termination of the contract causes liquidated damages, those incurred before departure are settled before departure; those incurred during the tour are settled within 10 days after the tour ends.
If the traveler, for personal reasons, does not receive services included in the price (lodging, meals, sightseeing, etc.), no refund is provided.
Article 8 (Company Responsibility)
We are responsible for damages to the traveler from departure to return caused by our company or employees (tour guides) through intent or negligence in connection with their duties. For international travel, we must inform the traveler in advance of documents required for entry procedures.
Article 9 (Exemptions)
If the traveler, by intent or negligence, causes the company loss, the traveler must indemnify the company. Failure to bring required documents may result in immigration disadvantages or denial of entry; the company has no liability.
The company has no fault where the travel purpose cannot be achieved due to force majeure such as natural disasters, severe weather, war, or government orders.
Due to local circumstances such as carrier cancellation/delay or equipment failure, conditions and itinerary may change at the discretion of the company and tour leader.
During the tour, disadvantages caused by third-party suppliers (airlines, hotels, vehicles, restaurants, etc.) are not the company’s responsibility.
Valuables and personal effects must be kept by the traveler. In case of theft, the traveler must promptly notify their own insurer and submit required documents.
If group touring becomes impossible due to an accident caused by the traveler’s negligence, this is not the company’s fault and no refund is due.
The company has no obligation to purchase insurance for the tour; travelers must purchase their own travel insurance.
If, after contract completion and without prior notice, a traveler transfers the travel product to another person, the transferee cannot join the tour on the start date; this is not our fault and no refund will be made.
Article 10 (Complaint Submission)
All complaints must be submitted in writing by letter, fax, or e-mail within 72 hours after the event ends. We will handle complaints promptly after compiling statements from the responsible manager, accompanying travelers, and local parties.
Article 11 (Liability for Illegal Acts)
Fines imposed for illegal acts in BC provincial parks and ecological reserves are not the company’s responsibility. Violations include tree cutting, feeding wildlife, littering, illegal parking, smoking, and unlicensed guiding, among others. Fines may be up to $25,000, and $500,000 for dumping toxic waste.
These Terms clarify the contract between the traveler and the company for convenience, safety, and a clear understanding of the purchased travel product.
Article 2 (Contract Term and Formation)
A contract is formed when agreement is reached between the traveler and our staff through any available communication method, including in-person visit, phone, e-mail, or fax. Unless a complaint is submitted within 72 hours after the end of the purchased tour, the contract is deemed completed.
Article 3 (Deposit and Same-Day Matters)
Unless otherwise agreed, a deposit equal to 50% of the total tour price is due at booking. For airfare-included products, the deposit must be no less than the airfare portion included in the package. Any outstanding balance must be paid in full at least 14 days before departure. Late arrival or no-show does not waive the duty to pay any unpaid balance.
Same-day cancellations caused by tardiness or no-show are non-refundable.
Article 4 (Reservation Changes and Cancellations)
The table below applies. In addition, an OK TOUR service fee applies per person: Day tour: $20; tours up to 2 nights: $30; tours 3 nights or longer: $50.
If proof of death of the traveler, spouse, or either’s parent or child is submitted, cancellation within 10 days of departure may be refunded in full minus service fees, or rescheduled. (Air/train/cruise tickets excluded.)
Penalties are calculated on the total contracted tour price, not the deposit. If the penalty equals the deposit, no refund is due; if the penalty exceeds the deposit, you must pay the difference.
If a canceled tour amount is converted to credit, it may be used for other tours (excluding cruise, air tickets, and air packages). Unless otherwise specified, credit is valid for one year from the booking date, after which it expires. Within 1 month of departure, conversion to credit is not allowed. For force majeure such as natural disasters or death, consult your agent. If tour prices change, additional charges may apply.
Ground (Bus/Land) Products — Cancellation/Refund
90+ days before departure: 100% refundable
70–89 days: 20% penalty
50–69 days: 40% penalty
30–49 days: 60% penalty
Within 29 days: non-refundable
Ground (Bus/Land) Products — Changes
Departure date changes are allowed if 1+ month remains before departure, without penalty or service fee.
Products Including Air/VIA Rail
Tour cancellation/refund follows the Ground rules above. Air/train tickets are non-refundable. Date changes are allowed if 14+ days remain before departure. Airline penalties and any fare differences are the traveler’s responsibility. Confirm exact penalties with your agent at booking.
Flight-Only Bookings
For cancellations or schedule changes due to force majeure, contact the airline. For tours, refunds are not available; conversion to credit may be possible for future use. If the airline cancels or alters the itinerary, airline rules apply.
Cruise Products
Cruise line rules apply. Confirm with the booking agent.
Hotel Reservations
Hotel rules apply. Confirm with the booking agent.
Ticketing/Agency Bookings (air, cruise, packages, etc.)
Provider rules apply for date changes, reissue, and cancellation penalties. OK TOUR is not responsible for a carrier’s or package provider’s change/cancellation policies. Personal issues, chronic conditions, injury, illness, death, loss, theft, and carrier issues (delay, cancellation), as well as weather, wildfire, heavy snow, natural disasters, or force majeure are not valid reasons for tour cancellation/date change outside these rules. All cancellations/changes follow this Article.
Article 5 (No-Show, Tardiness, and Same-Day Changes for Ground Products)
If the traveler is 10+ minutes late at the meeting point on the departure day without notice, this is treated as no-show. No refund or date change.
Unless specially arranged, arriving on time is the traveler’s responsibility. Travelers using public transit must plan accordingly. We do not provide transit information and accept no liability for any provided information. Vancouver-area schedules are available at www.translink.bc.ca
. Note that on Sundays and holidays, service starts later and runs less frequently.
Immigration/customs matters are the traveler’s sole responsibility. No refund if tour participation becomes impossible due to immigration issues.
Article 6 (Minimum Group Size Not Met)
If the minimum group size is not reached, we may cancel the departure by notifying the traveler at least 48 hours before departure. We may suggest an alternative product. If the traveler declines, we must refund in full.
Article 7 (Settlement and Refunds)
If tour conditions or tour price changes cause a price difference, differences occurring before departure are settled before departure; differences arising during the tour are settled within 10 days after the tour ends.
If cancellation or termination of the contract causes liquidated damages, those incurred before departure are settled before departure; those incurred during the tour are settled within 10 days after the tour ends.
If the traveler, for personal reasons, does not receive services included in the price (lodging, meals, sightseeing, etc.), no refund is provided.
Article 8 (Company Responsibility)
We are responsible for damages to the traveler from departure to return caused by our company or employees (tour guides) through intent or negligence in connection with their duties. For international travel, we must inform the traveler in advance of documents required for entry procedures.
Article 9 (Exemptions)
If the traveler, by intent or negligence, causes the company loss, the traveler must indemnify the company. Failure to bring required documents may result in immigration disadvantages or denial of entry; the company has no liability.
The company has no fault where the travel purpose cannot be achieved due to force majeure such as natural disasters, severe weather, war, or government orders.
Due to local circumstances such as carrier cancellation/delay or equipment failure, conditions and itinerary may change at the discretion of the company and tour leader.
During the tour, disadvantages caused by third-party suppliers (airlines, hotels, vehicles, restaurants, etc.) are not the company’s responsibility.
Valuables and personal effects must be kept by the traveler. In case of theft, the traveler must promptly notify their own insurer and submit required documents.
If group touring becomes impossible due to an accident caused by the traveler’s negligence, this is not the company’s fault and no refund is due.
The company has no obligation to purchase insurance for the tour; travelers must purchase their own travel insurance.
If, after contract completion and without prior notice, a traveler transfers the travel product to another person, the transferee cannot join the tour on the start date; this is not our fault and no refund will be made.
Article 10 (Complaint Submission)
All complaints must be submitted in writing by letter, fax, or e-mail within 72 hours after the event ends. We will handle complaints promptly after compiling statements from the responsible manager, accompanying travelers, and local parties.
Article 11 (Liability for Illegal Acts)
Fines imposed for illegal acts in BC provincial parks and ecological reserves are not the company’s responsibility. Violations include tree cutting, feeding wildlife, littering, illegal parking, smoking, and unlicensed guiding, among others. Fines may be up to $25,000, and $500,000 for dumping toxic waste.
Airline cancellation/refund policy
※ Korean Air
CANCELLATION AND NOSHOW PENALTY - CAD200 / DEPARTURE DATE CHANGE - CAD120 W/ DIFFERENCE RETURN DATE CHANGE IS FREE WITH SAME FARE OF CLASS ALL OTHER RULE REFER TO AIRLINES
※ Air Canada Domestic Flight
Cancellations Tickets are non-refundable and are non-transferable. Partially used tickets may be submitted for a refund assessment. The refund will be calculated as follows: Actual fare paid minus the value of the portion of the journey that has been flown and minus the applicable fee. Cancellations can be made up to 45 minutes prior to departure. Exception: Aeroplan flight rewards must be cancelled no later than 2 hours before departure.
※ Air Canada International Flight
Cancellations Tickets are non-refundable and are non-transferable. Partially used tickets may be submitted for a refund assessment. The refund will be calculated as follows: Actual fare paid minus the value of the portion of the journey that has been flown and minus the applicable fee. Cancellations can be made up to 45 minutes prior to departure.
* These ticket rules may apply differently depending on the class you are using, so please check again with a travel counselor.
CANCELLATION AND NOSHOW PENALTY - CAD200 / DEPARTURE DATE CHANGE - CAD120 W/ DIFFERENCE RETURN DATE CHANGE IS FREE WITH SAME FARE OF CLASS ALL OTHER RULE REFER TO AIRLINES
※ Air Canada Domestic Flight
Cancellations Tickets are non-refundable and are non-transferable. Partially used tickets may be submitted for a refund assessment. The refund will be calculated as follows: Actual fare paid minus the value of the portion of the journey that has been flown and minus the applicable fee. Cancellations can be made up to 45 minutes prior to departure. Exception: Aeroplan flight rewards must be cancelled no later than 2 hours before departure.
※ Air Canada International Flight
Cancellations Tickets are non-refundable and are non-transferable. Partially used tickets may be submitted for a refund assessment. The refund will be calculated as follows: Actual fare paid minus the value of the portion of the journey that has been flown and minus the applicable fee. Cancellations can be made up to 45 minutes prior to departure.
* These ticket rules may apply differently depending on the class you are using, so please check again with a travel counselor.
Third-party Cancellation/Refund Policy
※ Korean Air : Cancellation $390, Change Date $290 + Class Differences
※ Air Canada : Change Date $100
* These ticket rules may apply differently depending on the class you are using, so please check again with a travel counselor.
※ Air Canada : Change Date $100
* These ticket rules may apply differently depending on the class you are using, so please check again with a travel counselor.
